Hinch&Liu Money-Back Guarantee
At Hinch&Liu, we stand by the quality and craftsmanship of our lab-grown diamonds and fine jewelry. We want you to shop with absolute confidence, which is why we offer a 30-Day Money-Back Guarantee on all eligible purchases. If you are not completely satisfied with your order, you can return it for a full refund or exchange within 30 days of delivery.
Eligibility for Returns & Refunds
To qualify for our Money-Back Guarantee, the following conditions must be met:
- The item must be in its original, unworn condition, free from any damage or alterations.
- The item must be returned with all original packaging, certificates, and documentation (including IGI or GIA certification, if applicable).
- Custom-made, engraved, or resized jewelry may not be eligible for a refund unless there is a manufacturing defect.
- Loose diamonds must be returned in their original, sealed packaging to qualify for a full refund.
- The return request must be initiated within 30 days of delivery.
How to Initiate a Return
- Contact Us: Email our customer service team at sales@hinchandliu.com with your order number and reason for the return.
- Receive a Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to ship your item back securely.
- Ship the Item Back: Securely package the item, including all original documents, and use an insured, trackable shipping method. Hinch&Liu is not responsible for lost or damaged returns during transit.
- Receive Your Refund: Once we receive and inspect your return, we will process your full refund within 5-7 business days to the original payment method.
Exclusions & Non-Refundable Items
- Custom-made or engraved jewelry (unless defective).
- Items that show signs of wear, resizing, or alterations.
- Final sale or promotional items.
Exchanges
Prefer a different diamond or design? We offer hassle-free exchanges within 30 days of delivery. Simply follow the return process and let us know what you would like in exchange. If the new item is of greater value, you will need to cover the difference.
Our Commitment to You
Your satisfaction is our top priority. We take pride in offering ethical, sustainable, and breathtaking lab-grown diamonds. If you have any questions or need assistance, our dedicated team is here to help.
Need help? Contact us at sales@hinchandliu.com.